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1. Grievance Officer

Our Grievance Officer handles complaints about personal data under the Digital Personal Data Protection Act, 2023 and the IT Rules 2011, and any other complaint about this website.

Name

[Grievance Officer name]

Designation

[designation]

Email

[officer email]

Phone

[officer phone]

Office hours

[days and hours to be confirmed]

Post

No. 102, Ground Floor, Kempamma Layout, Mariyappana Palya, Bengaluru 560 056, Karnataka

Until the officer’s details are published, send complaints to sdcpvtltd01@gmail.com or +91 99803 43925. They reach the same team.

2. What you can raise

• Your personal data: to see it, correct it, delete it, withdraw consent, or complain about how it was used.
• A job application: how it was handled, or a request to remove it.
• Anyone asking for money for a job in SDC’s name. SDC never charges a fee.
• The conduct of SDC staff you have dealt with.
• Problems with this website, including accessibility.

Clients with a concern about service at their site should also contact their SDC account manager, as set out in their contract.

3. How to raise a complaint

Use whichever is easiest for you, in English, Kannada or Hindi:

• Email sdcpvtltd01@gmail.com
• WhatsApp or call +91 99803 43925
• Write to the Grievance Officer at our registered office (address above)

There is no fee, and you do not need to use a particular form.

4. What to include

• Your name, and a mobile number or email where we can reach you.
• Your job application reference number (SDC-APP-…), if you have one.
• What happened, when, and who was involved.
• What you would like us to do.
• Any screenshots or documents that help. Do not send Aadhaar or bank details unless we ask.

We may call you to confirm your identity before we share or change any personal data.

5. What happens next

1. Acknowledgement within 24 hours (working days), with a reference for your complaint.
2. We look into it, and may contact you for more details.
3. Resolution within 30 days [confirm] of receiving your complaint, as the law requires. We tell you in writing what we found and what we did.

6. If you are not satisfied

If you are not happy with our reply, or do not hear from us in time, you can complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023. The Board expects you to have raised the complaint with us first.

For fraud or a cyber crime, you can also report it at cybercrime.gov.in (opens in a new tab) or call 1930.

Read more in our Privacy Policy.

7. Write to us

These buttons open your own email app or WhatsApp with a short template. You check it and send it yourself; this website does not send or store anything.